Terms & Conditions

Range of products and substitution

At Vietnameseflowers some product ranges are not available at all locations at the same time. Customers will be informed when a selected product is not available in the delivery location. When a product is unavailable in your chosen location VietnameseFlowers may be able to offer you an alternative product. Any orders outside our VietnameseFlowers delivery network are 'Nationwide' deliveries which are conducted by our connected and proven dedicated local florists. These products are unbranded and not packaged in our branded packaging.

Cakes and chocolates as gifts (and not as add ons) in Ho Chi Minh City and Hanoi are supplied by a third party and are branded cakes.

At VietnameseFlowers we endeavour to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability. Wereserve the right to substitute products and items when necessary. We take extra care to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

In some uncertain time when the main flower type in the bouquet have to be replaced, we will attempt to notify you; if we are unable to reach you with the contact details provided, we will proceed with the substitution of our florists choice to prevent delays in the order delivery. Roses, however, will never be substituted with other flowers without requesting your confirmation first.

If our florist does not have a certain additional product, the delivery will be made without said item and we will refund the sum of the product in question.

Image and Products

For photographic and decoration purposes containers such as dishes, glasses or other props may be used for display purposes and are not included with the final product. The itemised product description available on the product page outlines the contents of final products.

Some products contain the items listed in the descriptions. In most cased vases and other items are not included, unless specifically mentioned in the product description. Photographs of flower bouquets represent the average bouquet size. There may be minor variations in the bouquet’s composition and shape and its contents

Each of our bouquet are different and hand mane, so they would most definitely not look alike. Every effort is made to match orders as closely as possible to the product photographs and descriptions. While slight variations are sometimes necessary, the concept and quality of the item ordered are always guaranteed.

At VietnameseFlowers the photographs we use are to illustrate our complementary products are pictures and do not represent any particular brand. These products are sent from our florists and their availability depends on the season and on stock.

Things about roses to consider

Roses are special and quit unique in its own. Roses come in all shapes and sizes. Similarly, some roses open fully and some remain closed, while some varieties of roses are quite fragrant, others are attractive for their pure beauty and elegance. It is important to note that the selection of roses in cooler months is not as vast as it is in the warmer, summer months. Furthermore, the roses available in winter are generally less fragrant. This does not mean they are of a lesser quality, they are simply a different variation and sometimes you might want to have closed roses but available rose varieties would be open and that should be admired for their natural characteristics and for the loving intentions with which they were sent. VietnameseFlowers reserves the right to deliver what is available without any further notice.

Unexpected circumstances

If by reason of any fact, circumstance, matter or thing beyond our reasonable control, including but not limited to lockout or other interference with work, blockade, disturbance, lightning, fire, earthquake, storm, flood, explosion, governmental or quasi-governmental restraint, unavailability or delay in availability of equipment or transport, we are unable to perform any obligation under this agreement, we are relieved of that obligation to the extent that we are so unable to perform and are not be liable to you in respect of such inability


We will issue an order reference number automatically after processing card payment. This confirms that we have received your order. Please make sure you enter your email address correctly and on the appropriate field on our order form as we cannot accept responsibility if you do not receive email confirmation. Please keep a note of your personal order number for reference. If there is any ambiguity with order call us urgently and we will confirm the status of your order. We will endeavour to fulfil your order to the best of our ability and we reserve the right to cancel or refuse to accept an order request in whole or in part at any time. We prefer to have at least 48 hours’ notice of order. If you place an order with us after the daily deadline, your order will be treated as though it had been placed before the deadline for the following day. We cannot accept orders placed more than a year before the date of delivery.

Delivery Information

We delivers nationwide in Vietnam.  Operates 7 (seven) days a week.

We currently deliver only in the Vietnam through our local florists & our own delivery team

Give us details shipping address of the recipient along phone number to avoid delay.


The delivery fee is mostly included in the product price, but is added during the checkout process if it’s on the same day delivery.


At Vietnameseflowers we aim to deliver your gift as requested, however we cannot guarantee an exact delivery time, as it depends on the availability of our logistics partners and our local florists. In some cases, however, and depending on the date and destination chosen, you will be given the option of choosing between morning or afternoon delivery.

Deliveries not arrived on time:

For any unforeseen circumstances, if we are unable to deliver your order on the selected date due to circumstances within our control, you will be entitled to a full refund. If, on the other hand, we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund.

Incorrect or incomplete delivery details and address:

If you provide us with incorrect or incomplete delivery information on placing your order, we will not be able to guarantee delivery. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you to confirm the details or to acquire additional information from you. You should bear in mind that changes to said information should be made at least three business days before the scheduled delivery date. Vietnameseflowers.com will not be liable if your order cannot be delivered due to incorrect or incomplete delivery information, and you will therefore not be entitled to a refund.

Restricted locations:

Please be extra mindful regarding orders sent to hospitals, hotels, residential homes, companies, universities or public buildings are not guaranteed, but in most cases arrive as requested. If your delivery is going to such a location, please provide the name and telephone number of the establishment and as many details as possible.

In the case of hospitals, we will need the recipient’s ward and room number. We will attempt to deliver you’re your flower or gift in accordance with each establishment’s procedures, but we cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms or flower delivery at all. Please check with the hospital before placing your order.

If you wish to send flowers to someone staying in a hotel, you should specify their room number (if possible) and the name of the person under which the booking was made.

Vietnameseflowers cannot issue a refund if a delivery cannot be made due to these circumstances and or any PO Box address.

Refused by recipient:

We would not be liable to this and you would not be entitled for a refund.

Alteration in order arrangements

To make changes to your order, please contact our Customer Service ordervietnameseflowers@gmail.com. You should make these changes at least three business days before the chosen delivery date. Or you will not be entitled any refund or replacement.

Special day deliveries:

In periods characterised by a large volume of orders (such as Christmas or Valentine’s Day, women’s day, mother’s day), some of the aforementioned policies may be subject to changes:

- Changes and Cancellations: We cannot guarantee the execution of order changes or cancellations if they are not requested in the time period stipulated above.

- Delivery Times: We cannot guarantee morning or afternoon delivery though you were given the option of choosing the time slot when placing your order.

- In some cases, and provided notification is given when placing your order, we will not be able to guarantee the delivery of your order on the chosen date and it will be made at the first available time

Special requests:

We cannot guarantee that special requests will be met. If such requests cannot be met, you will not be entitled to a refund.

Same day deliveries

To ensure same day delivery, orders must be received by 9am local Vietnamese time


At Vietnameseflowers, we will aim to deliver your flower or gifts as requested. However if we are unable to process your request, your order will be delivered on the next business day.


Here at the Vietnameseflowers, we do not believe in stringent delivery guidelines, we will do our best to fulfil every customer’s individual delivery requirements. Please contact us if you require something out of the ordinary.

Funeral deliveries are guaranteed by service times.


Should the recipient not be home when the delivery is made, discretion is left to the driver to leave flowers in a safe and protected place. This may include leaving with neighbours, if so, a calling card will be left under the door or in the letterbox. Vietnameseflowers would not take any responsibility regarding this if the items are damaged or melted (cakes, chocolates) regarding this and you would not be entitled a refund.