Privacy Policy


Our Privacy Policy is designed to assist you-businesses, consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our website and all of our related services therein

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images,illustrations, audio clips, and video clips, is protected by copyrights,trademarks, and other intellectual property rights which are owned and controlled by VietnameseFlowers , its related companies or by other parties that have licensed their material to VietnameseFlowers. Material on or any Website owned, operated, licensed or controlled by VietnameseFlowers is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted,transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of VietnameseFlowers. Use of the materials on any other Website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of VietnameseFlowers copyrights, trademarks and other proprietary rights, and is prohibited.

Collecting Information

All information collected by VietnameseFlowers is solely for the purpose of providing better services to you. Typically, we will obtain personal information from you. This will include contact details and may include sensitive corporate information that is necessary for the delivery of services to you.

Use and Disclosure of Information

Any personal information we obtain is used to help provide an efficientservice to you and keep you informed of VietnameseFlowers’s activities in otherareas. In the course of providing our services VietnameseFlowers may need todisclose your personal information to other parties, but only when applicable. Our lists are private andare not sold or exchanged with outside entities. VietnameseFlowers may choose toshare the submitted information with our partners for the purpose of helping usto provide our solutions.

We collect certain information from clients for billing andadministrative functions. None of the information collected for these functionsis provided to any outside party for any reason. We do not collect your creditcard information. All credit card transactions via and Security measures are in place to protect against loss, alteration, or misuseof data collected. Clients are responsible for ensuring that only they or theirauthorized designees utilize their accounts. Suspected incidents ofunauthorized use of a client account should be reported immediately to us forattention.

We may disclose your information when legally compelled to do so or forthe protection of our legal rights.

This site contains links to resources outside web site. is not responsible forthe content of those sites. If you have any questions about this privacystatement, the practices of this site, or your dealings with this Web site, you can contact

Registration Information

You will provide us information about yourself, your firm or company, and yourpractices when you register to be a user of our services, register for certainservices, or register for email newsletters and alerts.

Email Information

If you choose to correspond with us through email, we may retain the content ofyour email messages together with your email address and our responses. If youuse our "Email this page" feature to send a copy of that page tosomeone else, your email address will appear as the sender of the email. Bothyour email address and the recipient's email address will not be used for anyother purpose.

Accuracy of Information

VietnameseFlowers takes all steps to ensure the information it retains isaccurate and up to date. If any information is incorrect, please contact usimmediately and we will promptly correct it. All information VietnameseFlowersholds is protected in a secure environment. Computer database information isprotected by firewalls and also requires password access.


We take special care toprotect the safety and privacy of children. Our Sites are general audiencesites. Consumers making purchases on our Sites must have a valid credit cardand be 18 years of age or older. It is the policy of VietnameseFlowers  Online not to collect personal information onany person under the age of 18 and we request that any person under age 18 notsubmit any personal information via our sites. Our reminder and greetingservices are designed not to gather birth dates (with years) or other personalinformation for children under 13.

Sale, Trade orRental of Personally Identifiable Information

We only share Personally Identifiable Information with businesses that we believe to be reputable and that can provide you with offers and information that we think will be of interest to you. If you would like to opt-out of our providing your name andmailing address to third parties, please follow the procedure outlined in theOpt Out / Modify section below. We do share Personally Identifiable Informationwith our floral and gift distributors for the purpose of fulfilling anddelivering your orders. We may offer free promotional emails and sendpromotional direct mail for products and/or services offered on any one or moreof our Sites or from businesses that we believe are reputable, as a service toour prior customers from any of our Sites. You have several options foraltering or removing your information from our database at any time: see"Opt Out / Modify" section below.

Credit Card

When making purchases withour network of VietnameseFlowers web sites the credit card you provide will besubmitted for authorization and if approved charged by each individual floristeither at the time the order is taken on the website or upon receipt of theencrypted order information. Processing of the foregoing credit cards followscredit card industry standards.

As always, consumersmaking purchases must have a valid credit card, be at least 18 years of age orolder, and have a good credit standing.

Placing an Order

When you place an order, we require you to provide us with Personal Information. We use this information to give you a customized experience and to process the orders that you place with us.

For your shopping convenience, when you place an order, we automatically establish your own Personal Account where information used in placing such order(including billing address, email address, telephone number(s) and rewards program information) is saved. Your Personal Account is password protected fromthird parties. You may access your Personal Account by requesting your passwordfrom us (go to My Account) and then signing in with that password. Afterward,you may change your password, edit your Personal Information or request apassword reminder at any time. Our database stores your billing and deliveryinformation, and will automatically transfer it to the order form each time youplace an order so that you do not have to re-enter this information when yousign in at subsequent visits.

Therecipient phone number, which you furnish to us when you place an order, isused for delivery purposes. On some occasions, the recipient may be called toschedule delivery. To maintain our high quality standards, we will occasionallycontact recipients to ensure satisfaction with their gift.

Accessing your details

If we hold information in regards to you or your company to ensure you can access it at any time. This is subject to any exemptions outlined in thePrivacy details described above. If for any reason you are not allowed toaccess to your information, you will be informed of the relevant exemptionclause under our policy. If any costs are incurred in relation to information access, VietnameseFlowers may charge a fee for this service.


We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.

Until you explicitly opt-in for the firsttime we consider you in the opt-out category. We always notify our customerswhen their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line"Unsubscribe" to or e-mail address - see above.

What Are Cookies?

A cookie is a very small text document, whichoften includes an anonymous unique identifier. When you visit a Web site, thatsite's computer asks your computer for permission to store this file in a partof your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?

As you visit our Web site, the site uses its cookies to differentiate you fromother customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.

Cookies, in conjunction with our Web server'slog files, allow us to calculate the aggregate number of people visiting ourWeb site and which parts of the site are most popular. This helps us gatherfeedback in order to constantly improve our Web site and better serve ourcustomers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to using your cookies.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

Notification of Changes

The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website.

If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Additional information

If you require further information about how VietnameseFlowers helps safeguardyour privacy, or wish to update your details, please contact:

The Privacy Officer